Key takeaways
- Give clients a branded MT5 web terminal first; it needs no installation.
- Communicate early and repeat the new address in every channel.
- Run both platforms in parallel for a defined period.
The migration plan
- Prepare: open MT5 accounts and map account types and symbols.
- Launch the web terminal: publish your branded MT5 WebTrader on your own domain.
- Announce: email, client area banner and website notice with the new address.
- Parallel run: keep MT4 available while clients switch.
- Close: retire MT4 access on a clearly communicated date.
Why start with the web terminal
Clients can try MT5 immediately in the browser, with the same brand they know, before downloading desktop or mobile apps. That lowers the friction of switching.
Pitfalls to avoid
- Changing symbol names without explaining them.
- Sending clients to an unfamiliar address that looks like phishing.
- Ending MT4 access without enough notice.